Refund policy

Under the Consumer Protection Act n°31-08, you have 7 days to retreat from the sales agreement. Within this timeframe, you are eligible to request a refund or exchange as far as the purchased item(s) was/were not consumed and/or damaged.

If you decide to return the products, we will first examine them before initiating a refund or exchange. A refund will be processed via bank transfer 14 days following the reception of the product(s). If you request an exchange, we will conduct a new delivery as per our shipping policy (see below.)

To start a return, you can contact us at contact@heirloomcraft.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@heirloomcraft.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.