Terms of service

PLEASE READ THESE TERMS CAREFULLY! By submitting your order or purchasing our products, you acknowledge that you agree to these terms in their entirety.
These Terms apply to all purchases from Heirloom Craft and are accessible at any time on our website www.heirloomcraft.com.
  • Company Status: Heirloom Craft is a Moroccan SARL.
  • Share capital: 100,000 DH
  • Address: Headquarter in 10 rue liberté 3eme etg appart 5 Casablanca.
  • Commerce Registration (RC)
  • Number: 48529170
  • Patent Number: 762584
  • Commun Company Identifier (ICE): 002689567000062
  • Tax Number: 48529170
We also reserve the right to update our Sales Terms. You will be notified of the update and your purchases will be subject to the latest and effective Sales Terms.

The Sales Terms are applied to all purchases from www.heirloomcraft.com and customers must accept the terms before proceeding with the payment.

Orders, Acceptance and Cancellation:

Heirloom Craft will send you an order confirmation, either by email or WhatsApp, but bear in mind that the order is not accepted until we send you a notice that the product has been shipped. Even after you receive a confirmation, Heirloom Craft reserves the right to cancel your order in case there is an error, like, but not limited to, booking mistakes and/or inventory shortage.

Products:

The pictures and descriptions illustrating the products are not contractual.

If these pictures and/or descriptions were to contain inaccuracies, Heirloom Craft cannot be held responsible for them. Heirloom offers handmade items which may result in slight variations in sizes, colors, and finishes that cannot be considered defects, as they are related to their handmade nature, making them unique pieces.

Pricing and Availability:

Prices and availability are subject to change. Heirloom Craft strives to communicate accurate pricing and product information, but errors may occur. In the unlikely event that an error impacts your order or a product you pouchased is no longer available, we will either contact you for instructions or cancel your order.
Any order placed on the website and delivered outside of Morocco may be subject to possible taxes and customs duties imposed when the package reaches its destination. Heirloom Craft is not required to verify and inform the buyer of applicable customs duties and taxes.
The prices indicated do not include shipping costs, which will be charged in addition and will be specified to the buyer on the order summary before final validation of their order.

Governing Law:

These terms and any dispute between you and Heirloom Craft will be governed by the laws of the Moroccan Jurisdictions.